The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Duration
The programme is available in two duration modes:
- Fast track: 1 month
- Standard mode: 2 months

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Course fee
The fee for the programme is as follows:
Fast track: 1 month - Fee: £149
Standard mode: 2 months - Fee: £99

The programme is awarded by Greenwich School of Business and Finance (GSBF). This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

E-commerce Customer Service Manager
E-commerce Customer Experience Specialist
E-commerce Customer Success Manager
E-commerce Customer Support Analyst
E-commerce Customer Relationship Manager

The Advanced Certification in E-commerce Customer Empathy is a specialized program designed to equip professionals with the skills and knowledge needed to excel in the rapidly evolving e-commerce industry. Through this certification, participants will gain a deep understanding of customer behavior, emotions, and preferences, enabling them to create personalized and engaging online shopping experiences.
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