This qualification is appropriate for Learners in the following age ranges: 16-18, 19+ There are no formal entry requirements for this qualification.

Duration
The programme is available in two duration modes:
- 6 months
- 9 months

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Course fee
The fee for the programme is as follows:
6 months - Fee: GBP £1499
9 months - Fee: GBP £1199

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Payment plans
The programme offers following fee payment plans:
● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

The qualification is delivered by Greenwich School of Business and Finance (GSBF) and it is awarded by a regulated awarding body.

Customer Service Representative	Customer Service Manager	Customer Experience Specialist
Client Relations Coordinator	Customer Support Supervisor	Customer Success Manager

The Level 3 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in the customer service industry. Key learning outcomes of this diploma include:
● Understanding customer service principles and practices
● Developing effective communication skills
● Resolving customer complaints and conflicts
● Implementing strategies to improve customer service
● Monitoring and evaluating customer service performance This qualification is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. Graduates of this program are equipped to handle various customer service scenarios and provide exceptional service to clients. Distinct features of the Level 3 Diploma in Customer Service include practical training, real-world case studies, and assessments that simulate workplace situations. This hands-on approach ensures that learners are well-prepared for the demands of the customer service industry.

The Level 3 Diploma in Customer Service is a crucial qualification for individuals looking to excel in the customer service industry. With the increasing demand for exceptional customer service across various sectors in the UK, this diploma equips individuals with the necessary skills and knowledge to meet the needs of customers effectively. According to the Office for National Statistics, the customer service industry in the UK is expected to grow by 10% over the next decade. This growth is driven by the increasing focus on customer satisfaction and retention by businesses in order to stay competitive in the market. The Level 3 Diploma in Customer Service provides learners with a comprehensive understanding of customer service principles, communication techniques, and problem-solving skills. This qualification is highly valued by employers in the industry, as it demonstrates a commitment to delivering excellent customer service. By obtaining this diploma, individuals can enhance their career prospects and secure roles in various customer service positions, such as customer service representatives, call center agents, and client relations managers. Investing in this qualification can lead to a rewarding and successful career in the dynamic customer service industry.

Industry	Expected Growth Rate
Customer Service	10%