Level 3 Diploma in Customer Service
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- Course Code :- L3-DCS-IA
Overview
Embark on a transformative journey with our Level 3 Diploma in Customer Service, where interactive teaching methods bring real-world case studies to life. Dive into practical insights tailored for today's fast-paced digital landscape, equipping you with the skills needed to excel in customer service roles. Our dynamic curriculum ensures you stay ahead of the curve, with hands-on learning experiences that prepare you for the challenges of the modern business world. Join us and unlock your potential in the exciting field of customer service, where every interaction counts. Elevate your career prospects with a qualification that sets you apart.
Course content
• Effective communication in customer service
• Handling customer complaints and feedback
• Building and maintaining customer relationships
• Resolving customer problems
• Teamwork in customer service
• Customer service in different sectors
• Using technology in customer service
• Managing customer service performance
• Legislation and regulations in customer service
Entry requirements
This qualification is appropriate for Learners in the following age ranges: 16-18, 19+ There are no formal entry requirements for this qualification.
Fee and payment plans
Duration
The programme is available in two duration modes:
- 6 months: GBP £1499
- 6 months: GBP £1499
Fee payment plans
6 months - GBP £1499
● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months - GBP £1199
● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)