This qualification is appropriate for Learners in the following age ranges: 16-18, 19+ There are no formal entry requirements for this qualification.

Duration
The programme is available in two duration modes:
- 6 months
- 9 months

---

Course fee
The fee for the programme is as follows:
6 months - Fee: GBP £1499
9 months - Fee: GBP £1199

---

Payment plans
The programme offers following fee payment plans:
● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

The qualification is delivered by Greenwich School of Business and Finance (GSBF) and it is awarded by a regulated awarding body.

Customer Service Representative

Customer Support Specialist

Client Relations Coordinator

Customer Experience Associate

Customer Service Advisor

Customer Success Manager

The Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The key learning outcomes of this qualification include:
● Understanding the principles of customer service
● Developing effective communication skills
● Resolving customer complaints and queries
● Building positive relationships with customers
● Handling customer payments and transactions
This diploma is highly relevant to a wide range of industries, including retail, hospitality, call centers, and more. Graduates of this program are equipped to provide excellent customer service, enhancing customer satisfaction and loyalty. The practical skills gained through this diploma make graduates highly sought after in the job market. Distinct features of the Level 2 Diploma in Customer Service include hands-on training, real-world case studies, and industry-specific simulations. This ensures that students are well-prepared for the demands of the customer service industry. Additionally, the emphasis on practical skills and knowledge application sets this diploma apart from other customer service qualifications.

The Level 2 Diploma in Customer Service is a crucial qualification for individuals looking to excel in the customer service industry. With the demand for customer service professionals on the rise, this diploma equips individuals with the necessary skills and knowledge to succeed in this competitive field. According to the Office for National Statistics, the customer service industry in the UK is expected to grow by 10% over the next decade. This growth is driven by the increasing importance of customer satisfaction and retention in businesses across various sectors. As a result, there is a high demand for skilled customer service professionals who can effectively engage with customers and provide exceptional service. The Level 2 Diploma in Customer Service covers a range of topics including communication skills, problem-solving, and customer relationship management. By obtaining this qualification, individuals can enhance their employability and advance their careers in the customer service industry. Overall, the Level 2 Diploma in Customer Service is a valuable qualification that can open doors to a wide range of opportunities in the growing customer service industry.

Industry	Expected Growth
Customer Service	10%