Level 2 Diploma in Customer Service
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- Course Code :- L2-DCS-IA
Overview
Immerse yourself in the dynamic world of customer service with our Level 2 Diploma program. Our interactive teaching methods bring real-world case studies to life, providing practical insights tailored for today's fast-paced digital landscape. Dive into hands-on exercises and simulations that will equip you with the skills needed to excel in customer service roles. Whether you're looking to enhance your communication abilities, problem-solving skills, or customer relationship management techniques, this program has you covered. Join us and unlock your potential in the ever-evolving field of customer service.
Course content
• Effective communication in customer service
• Handling customer complaints and resolving conflicts
• Building positive relationships with customers
• Teamwork in customer service
• Using technology to deliver customer service
• Understanding customer needs and expectations
• Promoting products and services to customers
• Health and safety in a customer service environment
• Managing customer service performance and quality.
Entry requirements
This qualification is appropriate for Learners in the following age ranges: 16-18, 19+ There are no formal entry requirements for this qualification.
Fee and payment plans
Duration
The programme is available in two duration modes:
- 6 months: GBP £1499
- 6 months: GBP £1499
Fee payment plans
6 months - GBP £1499
● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months - GBP £1199
● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)