Level 2 Certificate in Principles of Customer Service
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- Course Code :- L2-CPCS-IA
Overview
Level 2 Certificate in Principles of Customer Service: Dive into the dynamic world of customer service with our interactive course designed for the fast-paced digital landscape of today. Through real-world case studies and practical insights, you'll gain a deep understanding of customer behavior and learn how to provide exceptional service in any situation. Our engaging teaching methods will keep you actively involved, ensuring you absorb key concepts and skills effortlessly. Whether you're new to the field or looking to enhance your existing knowledge, this certificate will equip you with the tools you need to succeed in the ever-evolving world of customer service.
Course content
• Effective communication in customer service
• Building relationships with customers
• Resolving customer problems and complaints
• Understanding customer needs and expectations
• Teamwork in customer service
• Equality and diversity in customer service
• Legislation and regulations in customer service
• Handling difficult customers
• Developing personal skills in customer service
Entry requirements
This qualification is appropriate for Learners in the following age ranges: pre-16, 16-18, 19+ There are no formal entry requirements for this qualification.
Fee and payment plans
Duration
The programme is available in two duration modes:
- 6 months: GBP £1499
- 6 months: GBP £1499
Fee payment plans
6 months - GBP £1499
● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months - GBP £1199
● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)