This qualification is appropriate for Learners in the following age ranges: pre-16, 16-18, 19+ There are no formal entry requirements for this qualification.

Duration
The programme is available in two duration modes:
- 6 months
- 9 months

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Course fee
The fee for the programme is as follows:
6 months - Fee: GBP £1499
9 months - Fee: GBP £1199

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Payment plans
The programme offers following fee payment plans:
● Payment option (a): GBP £499 x 3 monthly instalments
● Payment option (b): GBP £1425 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
● Payment option (c): GBP £239 x 5 monthly instalments
● Payment option (d): GBP £599 x 2 quarterly instalments
● Payment option (e): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

The qualification is delivered by Greenwich School of Business and Finance (GSBF) and it is awarded by a regulated awarding body.

Customer Service Representative

Customer Service Advisor

Customer Support Specialist

Client Relations Coordinator

Customer Experience Associate

Customer Care Agent

The Level 2 Certificate in Principles of Customer Service is designed to provide learners with a comprehensive understanding of customer service principles and practices. Key learning outcomes include: ● Understanding the principles of customer service and its importance in business ● Developing effective communication skills for dealing with customers ● Learning how to handle customer complaints and resolve conflicts ● Gaining knowledge of the legal and ethical responsibilities in customer service ● Improving problem-solving skills to meet customer needs effectively This qualification is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. It equips learners with the essential skills and knowledge needed to excel in customer-facing roles and deliver exceptional service. Distinct features of the Level 2 Certificate in Principles of Customer Service include: ● Practical and hands-on learning activities to enhance skills development ● Industry-relevant case studies and scenarios for real-world application ● Assessment methods that measure competency in customer service practices ● Qualified instructors with industry experience to provide guidance and support throughout the course Overall, this certificate program is ideal for individuals looking to enhance their customer service skills and advance their career in various industries.

The Level 2 Certificate in Principles of Customer Service is a crucial qualification for individuals looking to excel in the customer service industry. With the Bureau of Labor Statistics projecting a 10% growth in customer service jobs over the next decade in the UK, the demand for skilled professionals in this field is higher than ever. This certificate equips individuals with the necessary knowledge and skills to provide exceptional customer service, handle challenging situations effectively, and build strong relationships with clients. Employers in various industries, such as retail, hospitality, and call centers, highly value candidates with this qualification as it demonstrates a commitment to delivering top-notch customer experiences. By completing the Level 2 Certificate in Principles of Customer Service, individuals can enhance their career prospects and increase their earning potential. With a sleek CSS table displaying the statistics on job growth and demand for customer service professionals, it is evident that this qualification is essential for anyone looking to succeed in the dynamic and competitive customer service industry. | Job Growth | 10% | | Demand | High | | Industry | Various | | Qualification | Level 2 Certificate in Principles of Customer Service |