Certification Programme in Phone Call Etiquette

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Overview

Enhance your professional communication skills with our Certification Programme in Phone Call Etiquette. This course covers essential topics such as effective communication strategies, active listening techniques, and professional phone etiquette. Gain actionable insights on handling difficult conversations, building rapport with clients, and projecting a positive image over the phone.

Our expert instructors will guide you through real-world scenarios and provide personalized feedback to help you master the art of phone communication. Whether you're a customer service representative, sales professional, or business owner, this course will equip you with the skills needed to excel in today's digital landscape.

Enroll now and take your phone call etiquette to the next level!

Course content

• Importance of phone call etiquette
• Professional greetings and tone of voice
• Active listening skills
• Handling difficult callers
• Proper phone call structure and organization
• Effective communication techniques
• Resolving customer complaints over the phone
• Time management during phone calls
• Maintaining confidentiality and data protection
• Follow-up procedures after phone calls

Sample certificate

Fee and payment plans

Duration

The programme is available in two duration modes:
  • 1 month: £140
  • 1 month: £140

Fee payment plans
1 month - £140

2 months - £90

Request more information

Sample certificate