The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Duration
The programme is available in two duration modes:
- Fast track: 1 month
- Standard mode: 2 months

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Course fee
The fee for the programme is as follows:
Fast track: 1 month - Fee: £149
Standard mode: 2 months - Fee: £99

The programme is awarded by Greenwich School of Business and Finance (GSBF). This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Career Roles for Certification Programme in Phone Call Etiquette

Customer Service Representative
Call Center Agent
Telecommunications Specialist
Client Relations Manager
Technical Support Specialist
Telemarketer

The Certification Programme in Phone Call Etiquette is a comprehensive training course designed to equip individuals with the necessary skills and knowledge to effectively communicate over the phone. Participants will learn essential phone etiquette practices, including proper greeting and closing techniques, active listening skills, and handling difficult callers with professionalism and empathy.
Upon completion of the programme, participants will be able to demonstrate mastery of phone call etiquette principles and apply them in real-world scenarios. They will also develop confidence in their communication abilities and enhance their overall customer service skills.
This certification programme is highly relevant to industries that rely heavily on phone communication, such as customer service, sales, and telemarketing. Professionals in these fields can benefit greatly from mastering phone call etiquette, as it can lead to improved customer satisfaction, increased sales, and enhanced professional relationships.
One of the unique features of this certification programme is its interactive and practical approach to learning. Participants will engage in role-playing exercises, case studies, and simulations to practice their phone call etiquette skills in a realistic setting. This hands-on experience allows participants to apply their knowledge in a safe environment and receive feedback from experienced instructors.
Overall, the Certification Programme in Phone Call Etiquette offers a valuable opportunity for individuals to enhance their communication skills and advance their careers in industries that rely on effective phone communication. By completing this programme, participants can differentiate themselves in the job market and demonstrate their commitment to professionalism and customer service excellence.

In today's competitive job market, having strong phone call etiquette is essential for success in various industries. The Certification Programme in Phone Call Etiquette provides individuals with the necessary skills and knowledge to effectively communicate over the phone, making a positive impression on clients and colleagues. According to the UK Bureau of Labor Statistics, jobs in customer service and sales are projected to grow by 5% over the next decade. With the increasing reliance on phone communication in these fields, employers are seeking candidates who possess excellent phone call etiquette to represent their company professionally. By obtaining a certification in phone call etiquette, individuals can demonstrate their commitment to delivering exceptional customer service and building strong relationships with clients. This can lead to increased job opportunities and career advancement in industries such as retail, hospitality, and call centres. The following table illustrates the growing demand for professionals with phone call etiquette skills in the UK job market: | Industry | Projected Growth Rate | |--------------------|-----------------------| | Customer Service | 5% | | Sales | 5% | | Call Centres | 4% | Overall, investing in a Certification Programme in Phone Call Etiquette is crucial for individuals looking to stand out in the competitive job market and secure rewarding career opportunities in the UK.