Advanced Certification in Business English Speaking for Customer Service
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Overview
Unlock your potential with our Advanced Certification in Business English Speaking for Customer Service course. Dive deep into key topics such as effective communication strategies, professional language usage, and customer-centric communication techniques. Gain actionable insights on handling challenging customer interactions, building rapport, and delivering exceptional service in the digital age.
Enhance your language skills and boost your confidence in English-speaking environments. Our course is designed to equip you with the tools and techniques needed to excel in customer service roles. Stand out in today's competitive job market with our comprehensive program tailored for modern learners in the digital landscape.
Course content
• Active Listening Techniques
• Handling Difficult Customers
• Professional Telephone Etiquette
• Conflict Resolution Strategies
• Cultural Awareness and Sensitivity
• Building Rapport with Customers
• Managing Customer Expectations
• Providing Excellent Customer Service
• Time Management in Customer Interactions
Fee and payment plans
Duration
The programme is available in two duration modes:
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Fee payment plans
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