The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Duration
The programme is available in two duration modes:
- Fast track: 1 month
- Standard mode: 2 months

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Course fee
The fee for the programme is as follows:
Fast track: 1 month - Fee: £149
Standard mode: 2 months - Fee: £99

The programme is awarded by Greenwich School of Business and Finance (GSBF). This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Career Roles
Communication Specialist
Customer Service Representative
Human Resources Manager
Sales Manager
Team Leader

The Certification Programme in Building Trust through Engaged Listening is a comprehensive training course designed to enhance participants' communication skills and ability to establish trust in professional relationships. Through this programme, participants will learn essential techniques and strategies to actively listen, empathize, and respond effectively to build trust with clients, colleagues, and stakeholders.
Key learning outcomes of the Certification Programme in Building Trust through Engaged Listening include mastering active listening skills, understanding the importance of empathy in communication, developing trust-building strategies, and enhancing interpersonal communication abilities. Participants will also learn how to navigate challenging conversations, manage conflicts, and foster positive relationships through effective listening.
This certification programme is highly relevant to a wide range of industries, including customer service, sales, leadership, human resources, and project management. Effective communication and trust-building are essential skills in any professional setting, making this programme valuable for individuals looking to advance their careers and improve their overall effectiveness in the workplace.
Unique features of the Certification Programme in Building Trust through Engaged Listening include interactive workshops, real-world case studies, personalized feedback, and practical exercises to apply learning in real-life scenarios. Participants will also have access to industry experts and networking opportunities to further enhance their skills and knowledge in building trust through engaged listening.
Overall, the Certification Programme in Building Trust through Engaged Listening offers a comprehensive and practical approach to developing essential communication skills that are crucial for success in today's competitive business environment. By completing this programme, participants will gain the knowledge and confidence to effectively build trust, strengthen relationships, and achieve their professional goals.

In today's competitive market, the ability to build trust through engaged listening is essential for success. The Certification Programme in Building Trust through Engaged Listening equips professionals with the skills and knowledge needed to effectively communicate, understand, and connect with clients, colleagues, and stakeholders. According to the UK Bureau of Labor Statistics, jobs in customer service and communication-related fields are projected to grow by 10% over the next decade. This highlights the increasing demand for individuals who can effectively listen and engage with others in a meaningful way. By completing this certification programme, individuals can differentiate themselves in the job market and stand out as trusted and reliable professionals. Employers are increasingly seeking candidates who possess strong communication skills, including active listening and empathy, to build and maintain relationships with clients and colleagues. The programme covers essential topics such as active listening techniques, empathy building, conflict resolution, and relationship management. These skills are crucial for fostering trust, enhancing collaboration, and driving business success in today's fast-paced and competitive market. Overall, the Certification Programme in Building Trust through Engaged Listening is a valuable investment for professionals looking to advance their careers and meet the growing demand for effective communicators in the UK job market.

Industry	Projected Growth
Customer Service	10%
Communication-related Fields	10%