Advanced Certification in English for Customer Service Writing
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Overview
Unlock your potential with our Advanced Certification in English for Customer Service Writing course. Dive deep into key topics such as tone, empathy, and clarity to enhance your communication skills in the digital age. Learn how to craft compelling messages that resonate with customers and drive positive outcomes. Gain actionable insights on handling challenging situations, managing customer expectations, and building rapport through written communication. Our expert instructors will guide you through real-world scenarios and provide personalized feedback to help you excel in customer service writing. Elevate your career prospects and stand out in today's competitive landscape with this comprehensive certification.
Course content
• Developing effective communication skills
• Writing professional emails and letters
• Handling customer complaints and inquiries
• Using appropriate tone and language in written communication
• Implementing strategies for clear and concise writing
• Applying grammar and punctuation rules correctly
• Utilizing templates and tools for customer service writing
• Incorporating empathy and understanding in written responses
• Enhancing customer satisfaction through written communication.
Fee and payment plans
Duration
The programme is available in two duration modes:
- 1 month: £140
- 1 month: £140
Fee payment plans
1 month - £140
2 months - £90