Advanced Certification in Crisis Management on Social Media: Handling Negative Feedback
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Overview
Are you ready to master the art of crisis management on social media? Our Advanced Certification in Crisis Management on Social Media: Handling Negative Feedback course is designed to equip you with the skills and strategies needed to navigate the digital landscape with confidence. Learn how to effectively handle negative feedback, diffuse tense situations, and protect your brand's reputation. Key topics include social media monitoring, crisis communication planning, and reputation management. Gain actionable insights from industry experts and real-world case studies. Don't let negative feedback derail your online presence – enroll in our course today and take control of your brand's narrative.
Course content
• Developing a crisis management plan for handling negative feedback
• Monitoring and identifying negative feedback in real-time
• Responding to negative feedback in a timely and appropriate manner
• Engaging with customers to address their concerns and resolve issues
• Implementing strategies to prevent negative feedback from escalating
• Utilizing social media listening tools to track and analyze negative feedback trends
• Training staff on how to effectively manage negative feedback on social media
• Evaluating the effectiveness of crisis management strategies and making adjustments as needed
• Creating a positive online reputation through proactive communication and customer engagement
Fee and payment plans
Duration
The programme is available in two duration modes:
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Fee payment plans
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