Advanced Certification in Addressing Diversity in the Hospitality Sector
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Overview
Embark on a transformative journey with our Advanced Certification in Addressing Diversity in the Hospitality Sector. This comprehensive course delves into key topics such as cultural competence, inclusive leadership, and equity in the workplace. Gain actionable insights on how to create a welcoming environment for guests and staff from diverse backgrounds. Learn strategies to enhance customer satisfaction, employee retention, and overall business success in today's global marketplace. Our expert instructors will guide you through real-world case studies and interactive exercises to sharpen your skills and boost your career prospects. Join us and become a leader in promoting diversity and inclusion in the hospitality industry.
Course content
• Cultural competence and sensitivity in hospitality
• Addressing unconscious bias in customer service
• Implementing diversity and inclusion initiatives in the workplace
• Communicating effectively with diverse guests and colleagues
• Resolving conflicts related to diversity and inclusion
• Promoting a welcoming and inclusive environment for all guests
• Recognizing and celebrating diversity in the hospitality industry
• Creating a diverse and inclusive recruitment and retention strategy
• Evaluating the impact of diversity and inclusion efforts on business success
Fee and payment plans
Duration
The programme is available in two duration modes:
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Fee payment plans
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