The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Duration
The programme is available in two duration modes:
- Fast track: 1 month
- Standard mode: 2 months

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Course fee
The fee for the programme is as follows:
Fast track: 1 month - Fee: £149
Standard mode: 2 months - Fee: £99

The programme is awarded by Greenwich School of Business and Finance (GSBF). This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Sales Representative
Telesales Agent
Customer Service Representative
Inside Sales Representative
Account Executive

The Advanced Certification in The Role of Active Listening in Telesales is a comprehensive program designed to enhance the skills and knowledge of sales professionals in the telesales industry. This certification focuses on the importance of active listening in building rapport with customers, understanding their needs, and ultimately closing sales successfully.
Upon completion of this certification, participants will gain a deep understanding of the principles of active listening and how to apply them effectively in a telesales environment. They will learn how to ask probing questions, paraphrase customer responses, and demonstrate empathy to build trust and credibility with customers.
This certification is highly relevant to the telesales industry as active listening is a crucial skill for sales professionals to master. By actively listening to customers, sales representatives can uncover valuable insights, address objections, and tailor their sales pitch to meet the specific needs of each customer.
One of the unique features of this certification is its focus on practical application. Participants will engage in role-playing exercises, case studies, and real-world scenarios to practice their active listening skills in a simulated telesales environment. This hands-on approach allows participants to apply their learning in a realistic setting and receive feedback from experienced instructors.
Overall, the Advanced Certification in The Role of Active Listening in Telesales is a valuable program for sales professionals looking to enhance their communication skills, build stronger relationships with customers, and drive sales performance. By mastering the art of active listening, participants can differentiate themselves in a competitive telesales market and achieve greater success in their sales efforts.

In the competitive landscape of telesales, mastering the art of active listening is essential for success. Advanced Certification in The Role of Active Listening in Telesales is crucial in the current market as it equips professionals with the skills needed to effectively engage with customers, understand their needs, and ultimately close more sales. According to the UK Bureau of Labor Statistics, jobs in the telesales industry are projected to grow by 10% over the next decade. This growth highlights the increasing demand for skilled telesales professionals who can effectively communicate and build rapport with customers over the phone. Active listening is a key component of successful telesales as it allows sales representatives to truly understand the customer's pain points and tailor their pitch accordingly. By obtaining advanced certification in this area, professionals can differentiate themselves in the market and stand out as top performers. To visually represent the demand for telesales professionals in the UK, the following table provides statistics on industry growth: | Year | Jobs in Telesales Industry | |------|-----------------------------| | 2021 | 100,000 | | 2022 | 110,000 | | 2023 | 121,000 | | 2024 | 133,100 | | 2025 | 146,410 | In conclusion, investing in Advanced Certification in The Role of Active Listening in Telesales is a strategic move for professionals looking to excel in the growing UK telesales market. By honing their active listening skills, sales representatives can drive more conversions and achieve greater success in their roles.