The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Duration
The programme is available in two duration modes:
- Fast track: 1 month
- Standard mode: 2 months

---

Course fee
The fee for the programme is as follows:
Fast track: 1 month - Fee: £149
Standard mode: 2 months - Fee: £99

The programme is awarded by Greenwich School of Business and Finance (GSBF). This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Sales Representative
Sales Manager
Account Executive
Business Development Manager
Customer Success Manager

The Certification Programme in The Role of Active Listening in Sales is designed to equip sales professionals with the essential skills needed to excel in their roles. Participants will learn how to actively listen to customers, understand their needs, and effectively communicate solutions. By the end of the programme, learners will be able to demonstrate proficiency in active listening techniques, such as paraphrasing, summarizing, and asking clarifying questions.
This certification programme is highly relevant to the sales industry as active listening is a crucial component of successful sales interactions. By mastering active listening skills, sales professionals can build rapport with customers, uncover their pain points, and tailor their sales pitch to meet their needs. This leads to increased customer satisfaction, loyalty, and ultimately, higher sales conversions.
One of the unique features of this certification programme is its focus on practical application. Participants will engage in hands-on exercises, role-playing scenarios, and real-world case studies to reinforce their learning. This experiential approach allows learners to practice active listening techniques in a safe environment and receive feedback from experienced sales trainers.
Overall, the Certification Programme in The Role of Active Listening in Sales is a valuable investment for sales professionals looking to enhance their communication skills and drive sales performance. With its emphasis on active listening, industry relevance, and practical application, this programme equips learners with the tools they need to succeed in today's competitive sales landscape.

In today's competitive market, mastering the art of active listening in sales is essential for success. The Certification Programme in The Role of Active Listening in Sales provides professionals with the necessary skills to effectively engage with customers, understand their needs, and ultimately close more deals. According to the UK Bureau of Labor Statistics, jobs in sales and customer service are projected to grow by 5% over the next decade. This indicates a growing demand for skilled sales professionals who can effectively communicate and build relationships with clients. Active listening is a crucial component of successful sales interactions, as it allows salespeople to truly understand the customer's pain points and tailor their pitch accordingly. By completing a certification programme in this area, professionals can differentiate themselves in the market and stand out to potential employers. The programme covers various aspects of active listening, including techniques for building rapport, asking probing questions, and demonstrating empathy. These skills not only improve sales performance but also enhance customer satisfaction and loyalty. By investing in a Certification Programme in The Role of Active Listening in Sales, professionals can gain a competitive edge in the market and position themselves for long-term success in the evolving sales landscape.

Industry	Projected Growth
Sales and Customer Service	5%