Certified Professional in Handling VIP Guests
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Overview
Are you ready to elevate your hospitality career to the next level? Our Certified Professional in Handling VIP Guests course is designed to equip you with the skills and knowledge needed to provide exceptional service to high-profile individuals. Learn how to anticipate and exceed the expectations of VIP guests, manage their unique needs and preferences, and create unforgettable experiences. Gain insights into effective communication, problem-solving, and conflict resolution strategies tailored specifically for VIP interactions. With a focus on professionalism, discretion, and attention to detail, this course will set you apart in the competitive world of luxury hospitality. Enroll today and become a sought-after expert in handling VIP guests!
Course content
• Providing personalized and exceptional service
• Maintaining confidentiality and discretion
• Handling difficult situations with professionalism
• Building rapport and establishing trust with VIP guests
• Anticipating and fulfilling guest requests
• Managing VIP guest arrivals and departures smoothly
• Communicating effectively with VIP guests and colleagues
• Resolving guest complaints promptly and effectively
• Ensuring VIP guests have a memorable and enjoyable experience
Fee and payment plans
Duration
The programme is available in two duration modes:
- 1 month: £140
- 1 month: £140
Fee payment plans
1 month - £140
2 months - £90